Sahivalue
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FREQUENTLY ASKED QUESTIONS


General

Buying

Selling


​GENERAL

(1) What is Sahivalue?

Sahivalue is India's most Trusted service to buy, sell and exchange your used, old and second-hand mobiles, tablets, laptops, smart watches and accessories from the comfort of your home.   We offer Certified, low priced used, second hand and refurbished products with Pan India shipping and EMI & Cash on Delivery if you wish to Buy from us. We offer simple and fast service with highest price for your used and old mobiles and other products if you wish to Sell it to us.


(2) How can I trust Sahivalue?

We are India's most Trusted website for Refurbished mobile phones and other products.  Trust is so important in the second hand industry that we have created a separate page detailing how we provide services that no other website in India provides.  Details are available here.



(3) What makes Sahivalue unique vs other websites which offer similar services?

Sahivalue offers a far superior experience in buying and selling vs other offline and online options.  But don't take our word for it.  Let's dive into the details 😀


BUYING used and refurbished mobile phones and other products from Sahivalue Vs Others

CriteriaOffline Shops Online Marketplace like OLXOnline WebsitesSahivalue
Precise information.  Actual photos, exact warranty date, box detail, etc.
❌ online.  Need to visit the shop.  OK.  Some listings have few details like photos.Not a single website in India offers this level of detail except Sahivalue
Selection of used & refurbished products❌ Low ✅ Highest ❌ Low✅ High.  For example, no other website in India has iPhone 13, iPad Pro 2021, Samsung S22 Ultra or OnePlus 10 Pro available for sale.
Payment options like Credit Card, EMI & Loan Financing ❌ since they deal primarily in cash  ❌ since they deal primarily in cash ✅  ✅
Product Pricing OK ✅Competitive price  ❌ High ✅ Competitive price
 Returns & Warranty ❌  ✅ ✅
 GST Invoice ❌ ❌ ✅  ✅  

SELLING used and old mobile phones and other products to Sahivalue Vs Others

CriteriaOffline ShopsOnline Marketplace like OLX Online WebsitesSahivalue
Highest price for used product
 ❌ Poor✅ Best ❌ Poor✅ Higher price than any online site.  Guaranteed!  Take 10-20 random products and do check our buyback price vs other sites.
GST receipt / Bank payment ❌ since they deal in cash ❌ ✅  ✅
Time to sell ❌ Typically only exchanges allowed❌ 1-4 weeks✅ Instant✅ Instant

(4) What does Grade mean?  What are the different Grades?

Grade describes a product's Physical condition.  Does it have scratches, dents, etc.? It has no relationship to the product's Functionality.  We have a precise form of "Grading."  We classify products in the following five grades:

i) Like New (5/5)   ii) Superb (4/5)   iii) Very Good (3/5)   iv) Good (2/5)   v) New - Seal Pack

Grade details and photos can be found here


(5) I am unhappy with the service I received.  What should I do?

It is supremely important to us that you are completely satisfied with the service you receive from Sahivalue.  If we have not met your expectations, please write to us at Contact Us.  We'll do whatever it takes to make things right.


(6) How can I work with you if I am a dealer / wholesaler / retailer / want to buy or sell in bulk?

Please get in touch with us at Contact Us and provide as many details as possible.

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​​BUYING (see below for Selling)

(1) How can I select and buy a device?

Our full inventory catalog of New and Used Mobiles, Tablets, Laptops, Smartwatches and Accessories is visible here.  The list shows all details including Model, Grade, Warranty, Price & actual 8-10 Photos.  You can also search for your item by typing your product in the Search Bar or Browse for your product on the Main Menu.


(2) I visit your site often.  How can I check which products have been added recently?

You have 2 options:

1) Click on any category like "Mobile Phone" or "Tablet" or "Apple" or "Samsung" etc.  If you are using a mobile, click the "Filter" button on the right side of screen to show the different filters.  (If you are using a Desktop, the filters are already shown on the left).  Select the tag "New Arrival" to see products which have been added recently.


2) Click on any category like "Mobile Phone" or "Tablet" or "Apple" or "Samsung" etc.  You will now see our complete list of products where the default "Sort by:" dropdown is "Most Popular".  If you change that "Sort by:" to "Most Recent" you will now be able to see the latest products.


(3) I have selected a product on your website.  How can I purchase it?

You have two options to purchase from us:

   i) The easiest option is for you to order from our website. We will ship via a reputed courier (typically Blue Dart Air) along with transit insurance within 24 hours of receiving your payment.  We accept both pre-paid orders and Cash on Delivery (COD) from ​our website. More details about payment options are available below.


   ii) You can visit our Bandra store in Mumbai.

​​

(4) Do you offer Cash on Delivery (COD)?

Yes, we offer Cash on Delivery with a 2% convenience fee.  But we ask for an Advance depending on the item price.  The remaining amount can be paid to the courier upon delivery.  

  • If item price is below Rs 25k, we ask for Rs 500 Advance
  • If item price is between Rs 25k - 50k, we ask for Rs 1000 Advance
  • If item price is between Rs 50k - 75k, we ask for Rs 1500 Advance
  • If item price is between Rs 75k - 100k, we ask for Rs 2000 Advance

​We issue GST payment receipts for all such Advance payments.  Click here to pay the Advance for Cash on Delivery.


​(5) What are all the payment options that you offer?


If you order from the Website

Payment MethodCompaniesConvenience Fee Process
UPIAll major banks
0% Place your order through website
 Credit Card
Debit Card
Net Banking
All major banks2% Place your order through website
EMI (NO Card)ZestMoney
EarlySalary
Cardless EMI by InstaCred
Walnut 369
 3%You need to have an account with the mentioned companies to get EMI.  Once you are pre-approved, you can pay here.  We don't offer No-Cost EMIs.
EMI on Credit Card All major banks
 3%3, 6, 9, 12, 18 & 24 month EMI tenure available.  Click here to pay.
EMI on Debit Card
HDFC bank only 3%3, 6, 9, 12, and 18 month EMI tenure available. Click here to pay.
Cash On Delivery 
 - 2%i) Pay Advance depending on item price here.  
ii) Rest can be paid to courier as Cash on Delivery.  

If you visit our Bandra store in Mumbai

 Payment MethodCompaniesConvenience Fee Process
Cash /  UPIAll major banks0% At store
 Credit Card
Debit Card
Net Banking
All major banks2% At store
EMI on Credit Card  All major banks 3%At store
 EMI on Debit Card HDFC, SBI, ICICI, Axis, Kotak, Federal, Bank of Baroda, IndusInd, IDFC First Bank
 3%At store.  Click here to check eligibility.
 EMI (NO Card)ZestMoney
EarlySalary
Cardless EMI by InstaCred
 3%You need to have an account with the mentioned companies to get EMI.  Once you are pre-approved, you can pay here.
(6) Do you sell used or refurbished products?  How do you source your products?

99% of our products have never been opened or repaired.  On our Sell page if you try to sell us a product with any defect, we will not accept it.  That's why we don't need to repair our products.  We source our products from multiple places including: 1) Demo units from retailers like Croma or Reliance Retail, 2) Open box no-issue returns from Amazon and Flipkart, 3) Gifts received by individual customers, etc.


(7) What are your delivery charges?

Our delivery charges will be shown to you at checkout.  But typically our charges for delivery within Mumbai is Rs 100 whereas out of Mumbai is Rs 200.  All charges include transit insurance.


(8) Are exchanges possible?

Yes, Exchanges are definitely possible and even encouraged :) 


If you live in Mumbai, you can visit our Bandra store or else request an exchange at your home or office by calling our customer support 93232-23456


If you live outside Mumbai, you will first need to send us your old product under the Courier Pickup program.  Once we receive your old product we will credit your account with the buyback value of your old product and you can then purchase a newer product from our website.


(9) I wanted to buy a particular product but now it's no longer available.  How can I buy it now?

Most of the products we sell are unique and therefore we cannot guarantee when they will become available for sale again.  We therefore strongly recommend our customers to buy from us as soon as they see something they like.  Having said that, you can always write to us at Contact Us and let us know about a product you are interested in buying along with your budget.  Should such a product become available with us, we will make every effort to contact you before we list it on our website.


(10) I like a product on your website but I don't have enough cash right now.  Do you offer credit?

We offer EMIs on your Credit and Debit card or Loan Financing.  In addition, if you're short on cash temporarily, you can pay a non-refundable token ​amount of 10% and reserve the product and then pick it up with full payment within 2-4 weeks. 


(11) Do you offer any warranty on your products?

Every product passes through a 15-point strict quality check before it's listed on the website.  Moreover, the product is check again thoroughly before it's shipped to the customer.  In addition, we offer a 7-days checking warranty.  In the rare case you receive a broken or defective product, we will arrange a pickup at our cost, repair it and ship it back.  If repair is not possible, we will replace.  In case replacement is also not possible, we will refund.  But to process your claim for a broken or defective product, we require that take a clear, uninterrupted video while opening the package.


(12) What is your return policy?

We accept returns within 7 days of the sale of the product.  If the return is for no-fault of Sahivalue (you find the screen size is too big, you don't like the colour, etc.), then a nominal restocking fee is applicable.  This fee varies varies by item.  If the return is because of a broken or defective product, please see above.


(13) What does Global Warranty mean for Apple products like iPhones, iPads, Watches, Macbooks, AirPods, etc?

Apple sells its products in many countries.  If the product has the "MRP sticker", it comes with "India Warranty."  If the product was purchased outside India, it comes with "Global Warranty."  You can check the warranty for an Apple product here.  We get these Apple Global Warranty products from our NRI (Non Resident Indian) customers.  Typically,  Global Warranty products are cheaper vs  Indian Warranty products.  To claim warranty, you have to visit the Apple service center.  While you will not have issues claiming Global Warranty from these service centers, we don't get involved in such claims.


​(14) How can I check my eligibility for Debit Card EMI?

Debit Card EMI is available only in our Mumbai store for the following banks: HDFC, SBI, ICICI, Axis, Kotak, Federal, Bank of Baroda.

  • HDFC - SMS MYHDFC to 5676712 from registered mobile number
  • SBI - SMS DCEMI to 567676 from registered mobile number
  • ICICI - SMS DCEMI<space><Last 4 Digits of Debit Card> to 5676766
  • Axis - SMS DCEMI<space><Last 4 Digits of Debit Card> to 56161600
  • Kotak - SMS DCEMI <space> <Last 4 Digits of Debit Card> to 5676788
  • Federal - SMS DC<space>EMI to 5676762 or give a missed call to 7812900900
  • Bank of Baroda - SMS DC <space> <Last 4 digits of BoB debit card No> to 8422009988
  • IndusInd - SMS MYOFR to 5676757
  • IDFC - SMS EASYBUY<space> <Last 4 digits of Debit Card> to 5676732

​​


SELLING

(1) I agree with your buyback price for my device.  How can I sell it to you?


For customers outside Mumbai
i) You submit your Sell order from our website www.sahivalue.com/sell (Please note that you need to have either the original Box with same IMEI as device or printed Invoice with the same IMEI as device).
ii) You call us or Whatsapp product photos to our customer service number: 93232-23456.  We walk through a detailed questionnaire to confirm your device details and also capture your bank details in which you want your money.
iii) You pack the device securely in a box and include two out of the four ID proofs (Aadhar card, Voter Id card, Passport, Driving license (with biometric chip)) and ship the product to us.
iv) We transfer the money to your bank account within 4 hours of receiving your package.
v) In the rate case (0.5% based on our existing data) you don't agree with our buyback price, we will send your device back to you at our cost.


For customers within Mumbai, Navi Mumbai & Thane

1) You can visit our Bandra store and get instant cash or bank transfer on the spot.


2) You can request pickup from our staff.  Note there is a nominal Rs 200 charge for pickup.  We will transfer your amount to your bank at the time of pickup.


(2) What are your pickup charges?

We charge ``a nominal Rs 200 for pickup.


(3) What happens if I ship my product to you but you change your buyback price after examining my device?

We pay more for a used device than any dealer in India.  In the rare case (0.5% of all pickup shipments) you don't agree with our buyback price, we will ship it back to you at our cost.


(4) What is the process once your technician comes to my home or office for pickup?

On the day of the scheduled pickup, the technician will call you at least one hour in advance to confirm your availability. Once he reaches your place, he will  spend approx. 20 minutes testing the device to confirm it is fully functional. Then, after you give him a xerox of your valid photo id and sign the appropriate documents, he will pay you in exchange for your product.


(5) Why do you need a photo id?

For safety and security reasons, we ask for a xerox of your photo id. We accept the following four photo id documents: Aadhar card, Voter Id card, Passport, Driving license (with biometric chip).  PAN card is not a valid ID proof.  If you don't have the Box of your device or the Invoice is not in your name, we ask for any two of the four id documents.  Both these documents should have the same address. 


(6) I can't find my device price on your website?

Mobiles, Tablets & Smartwatches: If you have a product that was launched recently and for some reason we don't have a buyback price on our website please Contact Us along with the original invoice.  If you have a product that's more than a year older and we don't have the buyback price on our website, we can only give a buyback price at our store after physically examining the item.


Laptops: If you want to sell your Apple Macbook please Contact Us.  For all other laptops, we can only give a buyback price at our store after physically examining the item.


Accessories: If you have an Apple accessory that doesn't have a buyback price on our website, please Contact Us.  For all other brands, we only buy accessories in a clean condition and can only give a buyback price at our store after physically examining the item.


If you write at Contact Us for the buyback price, please provide all relevant details including Model, IMEI  / Serial number, Physical condition, any Functional issues, Warranty, Accessories and Box details.


(7) Do you buy brand new seal pack products?

Yes we buy new seal pack items but require the following: (1) the invoice is in your name, (2) the invoice doesn't have financing like Bajaj Finance (3) you give us any two of the four id proofs: Aadhar card, Voter Id card, Passport, Driving license, (4) our technician meets you at the address mentioned in the id proof to collect the product and pay you.  Please note that we will open the seal pack product in front of you.


(8) Do you buy products in broken condition?

Yes we may buy products in non-working condition especially iPhones and Macbooks.  But for any device that is locked, is broken, doesn't power up, has a cracked screen, etc., we can only offer a buyback price after physically examining the item at our store. 


(9) Can the buyback price reduce once I have placed my order to sell my device?

Yes, in rare cases we may reduce the buyback price.  For example, if Samsung reduces the New price for a Galaxy S22, we may reduce our buyback price for a used Galaxy S22.  Also, we might have made a mistake.  All buyback prices are subject to change.

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