More. Policies

Shipping, Warranty, Return & Refund Policy

​Shipping Policy

We provide All India Free shipping.  We ship 98% of our orders within 1 business day of receiving payment. Before shipping, we first do a full 54-point quality check of your product (again) and send you your GST Invoice and tracking id on your email and Whatsapp.  You will then start receiving delivery notifications on email and sms from the Courier.  We use Blue Dart Air wherever possible.  

Please note:

  • Our courier partners don't allow Open Delivery.
  • Our white plastic package does not have Sahivalue branding.  Don't accept the package if the plastic bag appears tampered.  Instead take photos of the tampered bag and call us immediately while the courier is present.
  • If you have bought a product where the Original Box and Accessories are not there, the package will be light in weight. Please don't reject such a package because of light weight.
  • Please take a clear, uninterrupted video 3-4 minutes long when opening your package.  Show the outer white plastic bag clearly in the video from all sides before opening the plastic bag.  In case you receive a damaged, missing or not-as-described product, please call us and share the unboxing video on Whatsapp on our Customer Support number within 24 hours of receiving the package.

​Warranty Policy

Every product passes through a 54-point strict quality check before it's listed on the website.  Moreover, the product is check again thoroughly before it's shipped to the customer.  In addition, we offer a minimum 7-days checking warranty.  

In the rare case you receive a damaged, not-as-described or defective product, please call us and Whatsapp us the details including any photos and video on our Customer Support number .  We will arrange a pickup at our cost, repair or replace the product and ship it back.  In case replacement is also not possible, we will refund the full amount.  In case repair or replacement is possible but you choose refund, then we will refund as per our buyback rate of a fully working product published on our website.  Once we refund, it takes 5-10 business days to reflect in your bank.  But to process your claim for a damaged or defective product, we require that you take a clear, uninterrupted video while opening the package.

​Return, Refund & Replacement Policy

We accept returns within 7 days of the sale of the product assuming the product, box and accessories are in the same condition as it was sent.  

If the return is for no-fault of Sahivalue (you find the screen size too big, you don't like the colour, you don't accept the courier package, etc.), then a nominal restocking fee applies.  This fee varies by item and ranges from 5% - 15% of the product value.  In the rare case the return is because of a damaged, not-as-described or defective product, please see our Warranty policy above.

​Cancellation Policy

Our payment gateway charges us approx. 5% + GST.  That means on a Rs 100 order, the payment gateway charges us approx. Rs 5 + GST and sends us less than Rs 95. So if you wish to cancel your unshipped order for which you have made full or partial payment, please call our Customer Support 93232-23456 as soon as possible.  We can either: (1) Refund your payment amount minus a nominal 3% payment gateway fees or (2) Create a Credit Note for the full amount you have paid which you can use anytime for any product within the next 12 months.
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